The Restructuring and Reform Act mandated that the IRS focus on serving the public. This paved the way for the IRS to enhance their online presence with web applications for taxpayers and tax preparers. For the first time in the agency’s history, the IRS would grant millions of external users access to its computer systems.
To gain the public’s trust, the IRS had to provide users with secure applications. Any hacks or breaches could jeopardize the congressional mandate to improve service. The IRS knew it needed a solution that offered the latest and greatest of capabilities. Having no experience building such a system, the IRS needed expert help from a commercial systems integrator. The IRS awarded a multibillion-dollar contract to CSC to modernize its computer systems. CSC recognized that the web single sign-on system was a cornerstone for the IRS’s future.